FREE SHIPPING OVER 300 USD
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CUSTOMER SERVICE

Contact Us

help@heights-store.com

10:00AM - 07:00PM Mon - Fri

*Lunch Time 01:00PM - 02:00PM

Close on Sat & Sun

Contact Us

FAQ

Membership Information

  • Products
  • HEIGHTS. Offers you well-selected brands and items for your precious taste.
    We handle all the orders very carefully.
    but if you got unsatisfied, incorrect item(s), we will try our best to solve your problem.

    Exchange / Refund:
    Email: help@heights-store.com
    Tel: +82(2)3144 0432

  • Membership
  • We provide Membership service for better service for customer.
    We're supplying Additional Saving point, Coupons, Exclusive events and benefits for member only.
    Once you get your membership account and all membership service will be applied immedeatley.

    Your saving point will be applied on your account 7 days after shipping completed.

  • Payment
  • We use PayPal as payment method.
    Once you finished your purchase, we ship your parcel via FedEx within 3-5 working days.
    Currency should be US Dollars and your order will be processed once you complete the payment.

    Ask for payment status
    Email: help@heights-store.com
    Tel: +82(2)3144 0432

  • Shipping
  • We use FedEx for all the shipments from the shop.
    We provide free shipping for the purchase order over USD300.00
    Shipping cost aotumatically appears on your check-out page.
    We do ship worldwide, but some location (Part of China, North Korea, Russia and more) can not receive the delivery since our express delivery (FedEx) has diffrent deliver policy for each countries.

  • Returns & Exchange
  • We accept returns for up to 7 days from receiving your order. If you wish to return your item(s), please email us stating the reason for your request.
    We will review your request and once authorized, we will send you a Return/Exchange form.
    Please review our Returns & Exchange policy for more information on the return process.
    We guarantee all merchandise purchased through heights-store.com.
    If you are not completely satisfied with your purchase, you may return your item(s) within 7 days of receipt for a refund.
    All returns must be shipped out within 14 business days from receiving our Return/Exchange form via email.
    All incorrect and/or defective items must be reported to us within 14 days from receiving your order.
    All return shipping fees and other fees are the responsibility of the customer. We will not pay / refund these fees.
    Return packages are the customer's responsibility until they are received by us.
    Returned item(s) must be in new/original and resalable condition with all tags and original packaging attached.
    Returns and exchanges will be evaluated and processed upon receiving of the item(s).
    Processing returns may take up to 14 business days upon receiving of the item(s).
    All returns will be refunded to your original form of payment.

    Incorrect, missing, or defective items
    - Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective.
    - Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
    Refunds
    - All refunds will be credited to your original form of payment.
    - If you purchaded your order by PayPal, the refund amount will be processed once we confirm the case.
    - If you purchased your order by credit card, please allow up to 3-4 weeks for the refund to process.
    - The refund will appear on your next statement after your bank processes the refund.
    To return an item purchased through heights-store.com
    - Pack the item in the original packaging and shipping box, if possible.
    I- nclude the original packing slip or copy of the receipt and reason for the return.

    Please send the package via your available shipping method. we recommend FedEx for international shipping. Or, label the package with the following address and ship via carrier of your choice.


    HEIGHTS-STORE

    Attention: Returns
    2F 16-8, Yanghwa-ro 12-gil, Mapo-gu, Seoul
    ZIP CODE: 04043
    TEL +82(2)31440432

  • Reward Point
  • "Your saving point will be applied on your account 7 days after shipping completed.
    Different saving point will be reflected along your membership level.
    All saving point can be used through whole webstore as cash.

    You can apply your saving point when your order is over USD 50.00

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