FREE SHIPPING OVER 300 USD
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CUSTOMER SERVICE

Contact Us

help@heights-store.com

10:00AM - 07:00PM Mon - Fri

*Lunch Time 01:00PM - 02:00PM

Close on Sat & Sun

Contact Us

Returns & Exchanges

HEIGHTS. Offers you well-selected brands and items for your precious taste.
We handle all the orders very carefully.
but if you got unsatisfied, incorrect item(s), we will try our best to solve your problem.
Details for exchange and refund are below:

Payment and Delivery

You can purchase(pay) via PayPal, all the items ship from Seoul, South Korea.
Your shipping cost will auto calculated at your check-out page. We offer free shipping for over USD 300.00 purchase.
The order will be shipped within 1-5 working days.

Delivery terms

The order will be accepted once your payment complete.
Usual delivery period is 1-5 working days from order complete.
For special order-made items, production-period notice will appears on the product page.

Return and Refund

If you get unsatisfied / Defected product from HEIGHTS., please kindly contact us via E-mail
We will process as soon as possible once we accepted your claim.

Email: info@heights-store.com
Conact: Contact Us
Phone: +82(2)3144 0432

Order Cancel

You can ask to Cancel / Refund your order via Email and Call.
Refund for shipped item(s) will be processed after returning item confirmed at HEIGHTS.

Return

All returns must be shipped out within 7 business days from receiving our Return/Exchange form via email.
All incorrect and/or defective items must be reported to us within 14 days from receiving your order.
All return shipping fees and other fees are the responsibility of the customer. We will not pay / refund these fees. but we will pay whole shipping cost and tax for incorrect / defected item(s)
Return packages are the customer's responsibility until they are received by us.
Returned item(s) must be in new/original and resalable condition with all tags and original packaging attached.
Returns and exchanges will be evaluated and processed upon receiving of the item(s).

Refund

All returns will be refunded to your original form of payment.(PayPal)
Processing PayPal refund may take up to 14 business days upon receiving of the item(s).
All return shipping fees, Tax and other fees are the responsibility of the customer. We will not pay / refund these fees.

Purchase Notice

Please check all the information of item carefully at the product page bofore placing order.
The color might be slightly different due to Screen lighting.
The size might be slightly different due to measuring method.
Please follow notice and washing instruction from product page / care label for each item(s)

Exchange and Refund will not be applied to:

The case that item(s) damaged or contaminated from the original condition.
The case that tag or package damaged from the original condition.
The case that marked as 'No exchange / refund' in the product page.
The case that item is washed or repaired.
When the item is not available to re-sell.
Kind of Paper (Card, Postcard, Book, Poster), Underwear and Swim wear.

Address to return:
HEIGHTS. (RETURNING GOODS)
adress : 2F, 16-8, Yanghwa-ro 12-gil, Mapo-gu, Seoul, Republic of Korea
zip code : 04043
info@heights-store.com
+82.2.3144.0432

Note: To aviod additional custom charge for international return, please clealy mark 'RETURNING GOODS' on the invoice and box.
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