1. RETURNS
We accept returns for up to 7 days from receiving your order. If you wish to return your item(s), please email us
stating the reason for your request.
We will review your request and once authorized, we will send you a Return/Exchange form.
Please review our Returns & Exchange policy for more information on the return process.

Our Returns & Exchange Policy:

We guarantee all merchandise purchased through heights-store.com.
If you are not completely satisfied with your purchase, you may return your item(s) within 7 days of receipt for a refund.
All returns must be shipped out within 14 business days from receiving our Return/Exchange form via email.
All incorrect and/or defective items must be reported to us within 14 days from receiving your order.
All return shipping fees and other fees are the responsibility of the customer. We will not pay / refund these fees.
Return packages are the customer's responsibility until they are received by us.
Returned item(s) must be in new/original and resalable condition with all tags and original packaging attached.
Returns and exchanges will be evaluated and processed upon receiving of the item(s).
Processing returns may take up to 14 business days upon receiving of the item(s).
All returns will be refunded to your original form of payment.

Incorrect, missing, or defective items

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective.
Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Refunds

All refunds will be credited to your original form of payment. If you purchased your order by credit card, please allow up to 3-4 weeks for the refund to process.
The refund will appear on your next statement after your bank processes the refund.

To return an item purchased through heights-store.com

Pack the item in the original packaging and shipping box, if possible.
Include the original packing slip or copy of the receipt and reason for the return.

Please send the package via your available shipping method. we recommend FedEx for international shipping. Or, label the package with the following address and ship via carrier of your choice.

HEIGHTS-STORE

Attention: Returns
2F 16-8, Yanghwa-ro 12-gil, Mapo-gu, Seoul
ZIP CODE: 04053

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